- Mon - Fri: 09:00 - 05:00
Last Updated: January 2026
Welcome to PowerPro Appliance Repair. These Terms and Conditions govern your use of our website and appliance repair services in Kitchener, Ontario. By accessing our website or booking our services, you agree to comply with and be bound by the following terms.
If you do not agree with any part of these Terms and Conditions, please do not use our services.
PowerPro Appliance Repair provides residential appliance repair services in Kitchener, Ontario and surrounding areas. Our services include but are not limited to refrigerator repair, washer repair, dryer repair, dishwasher repair, oven repair, stove repair, cooktop repair, and freezer repair.
All services are subject to availability and confirmation.
By booking a service appointment, contacting us through our website, phone, or email, or using any part of our website, you confirm that you accept these Terms and Conditions.
We reserve the right to update or modify these terms at any time without prior notice. Continued use of our services after changes are posted constitutes acceptance of those changes.
Appointments are scheduled based on availability. While we make every effort to arrive within the scheduled timeframe, delays may occur due to traffic, weather conditions, emergency calls, or unforeseen technical issues.
Customers must ensure:
Safe and clear access to the appliance
Presence of an adult (18+) at the service location
Proper electrical and water connections are available
Failure to provide safe access may result in appointment cancellation.
A diagnostic fee may apply to inspect and identify appliance issues. This fee covers technician travel, inspection, and professional assessment.
The diagnostic fee may be applied toward the total repair cost if the repair is approved and completed during the same visit.
Diagnostic fees are non-refundable once the inspection has been completed.
After diagnosing the appliance, we provide a repair estimate outlining:
Required parts
Labor charges
Total estimated cost
All pricing is provided upfront before repair work begins. Repairs will only proceed after customer approval.
Prices may vary depending on:
Appliance model and brand
Part availability
Extent of internal damage
Additional labor requirements
We may provide a limited warranty on certain parts and labor, depending on the type of repair performed.
Warranty coverage does not apply to:
Misuse or neglect
Accidental damage
Improper installation
Unauthorized modifications
Electrical or water supply issues
Normal wear and tear
Warranty terms will be explained at the time of service.
Customers are responsible for:
Providing accurate information about appliance issues
Ensuring utilities (water, gas, electricity) are functional
Removing personal items from inside appliances
Ensuring safe access to the repair area
PowerPro Appliance Repair is not responsible for damage caused by pre-existing appliance conditions.
Customers must provide reasonable notice if cancelling or rescheduling an appointment.
Same-day cancellations or no-shows may be subject to a service charge to cover technician travel time and scheduling impact.
We reserve the right to cancel appointments in cases of unsafe working conditions.
Payment is due upon completion of service unless otherwise agreed in writing.
We may accept:
Cash
Debit
Credit cards
Other approved payment methods
Failure to make payment may result in additional collection actions as permitted by law.
To the fullest extent permitted by law, PowerPro Appliance Repair shall not be liable for:
Indirect or consequential damages
Loss of food or personal property
Loss of business income
Delays caused by part availability
Manufacturer defects
Our liability is limited to the amount paid for the service provided.
Appliances may have pre-existing conditions, including hidden damage or wear. While we take reasonable care during repairs, we cannot guarantee that older appliances will not experience additional failures after service.
In some cases, repair may not be economically viable compared to replacement. Recommendations are made based on professional judgment.
The content on our website is provided for informational purposes only.
You agree not to:
Use the website for unlawful purposes
Attempt unauthorized access
Copy or distribute content without permission
Introduce malicious software
We reserve the right to restrict access to users who violate these terms.
All website content including text, graphics, logos, and branding is the property of PowerPro Appliance Repair unless otherwise stated.
Unauthorized reproduction, distribution, or modification is prohibited.
Our website may contain links to third-party websites for informational purposes.
We are not responsible for the content, policies, or practices of external websites.
We reserve the right to refuse service if:
The appliance poses safety hazards
Working conditions are unsafe
The customer behaves abusively or threatens staff
Payment disputes exist from prior services
All repairs are performed in accordance with industry standards and safety guidelines. Gas appliance repairs are conducted with proper safety precautions.
Customers must not attempt further repairs after service without professional consultation.
Your personal information is handled in accordance with our Privacy Policy. We collect only the necessary information required to schedule and complete service appointments.
We do not sell or rent personal data to third parties.
These Terms and Conditions are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.
Any disputes arising from our services shall be subject to the jurisdiction of courts located in Ontario.
We are not liable for delays or failure to perform services due to events beyond our reasonable control, including:
Natural disasters
Severe weather
Power outages
Supply chain disruptions
Government restrictions
If you have any questions regarding these Terms and Conditions, please contact:
PowerPro Appliance Repair
Kitchener, Ontario
Phone: 437-970-2257
Email: powerproappliance@gmail.com
